Hospital Policies

Waiting Room Guidelines

Please check in with our receptionist at the front desk when you arrive for your appointment. If you are a new client, you will be asked to fill out registration paperwork.

Please make sure your dog is on a leash and your cat is in a carrier before getting out of your car and keep your pet contained at all times in the reception area. Also, keep retractable leashes in the short, locked position. This will allow us to provide a safe environment for both clients and patients.

If you do not have a carrier for your cat, please make our reception staff aware so we can place you and your cat into an exam room immediately.

Payment Policies

Payment is due when services are rendered.

We accept cash, check, Visa, MasterCard, American Express and Discover.

Care Credit is available, upon approval, to finance services. If you are interested in applying for Care Credit, please go to to apply online. You may also apply at the hospital.

Prescription Refill Policies

Federal law prohibits the dispensing of certain medicationsand prescription diets without examination or prescription.

A yearly physical exam is required by our veterinarian before we are able to dispense any medicationsand prescription diets or write a prescription. A biannual exam and current comprehensive bloodwork is required for patients with chronic illness.

If we have not performed a physical exam on your pet in over a year, we will not be able to refill medicationsand prescription diets.

All requests for refills must be made at least 24 hours in advance of pickup.


All dogs must be current on the following vaccines: Rabies, dhpp or titer, bordatella.

All cats must be current on the following vaccines: Rabies, FVRCP

Flea prevention will be applied at the owner’s expense if fleas are present.